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Operations Engineer / 3rd Line Engineer

Operations Engineer / 3rd Line Engineer

Job ID:  961
Department:  Infrastructure
Category:  IT Infrastructure
Location: 

Melbourne, AU Tokyo, JP

Employment Type:  Permanent
Description: 

Company Overview

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.


To understand more about day to day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com


Role Summary

The Operational support team is responsible for supporting and maintaining all corporate IT services, ranging from desktop engineering through on premise and cloud virtualisation, storage and SAAS products, network connectivity as well as providing an escalation point for support. You will be a highly skilled technical 3rd line engineer who is an effective communicator, able to communicate with people at all levels and translate technical language into easily understandable business language with end users and internal departments as well as external parties.

 

The successful candidate will be expected to participate on an on call rota for out of hours escalations (the Global Platforms team has staff based in Europe, the US and Asia minimising weekday out of hours escalation) and an early / late shift rota. Clarksons has 50 offices globally, and some travel to remote offices may be occasionally required at short notice (subject to COVID 19 restrictions).


What you will be doing
As Operations Engineer, you will be responsible for maintaining a subset of live services (network connectivity is maintained by a separate team), including but not limited to:


• Scheduled checks
• Service improvements
• Escalations from other teams
• Planned and unplanned DR events
• Capacity management
• Liaising with third parties and the business to resolve issues

What we are looking for
The ideal candidate will be skilled in the following technologies:


• VMWare ESXi & VCentre
• PowerShell scripting and automation
• Storage technologies
• Backup tools (ideally Commvault, but training can be provided)
• Azure AD, Office 365 & Intune
• Windows Server
• Active Directory, Exchange Server, clustering and file servers
• SMTP
• HPe hardware
• Network routing / 802.1x / firewalling