Loading...
Share this Job

Application Support Analyst

Application Support Analyst

Job ID:  368
Department:  Application support
Category:  IT Support
Location: 

London, GB

Employment Type:  Permanent
Description: 

Who is Maritech?

 

We are a software as a service company, bringing true digital transformation to the global shipping industry by designing, developing, and selling technology that enhances the way shipping professionals work. We are dynamic and fast paced with a start-up environment ‘feel,’ and as we are owned by Clarksons Platou (the world’s leading provider of integrated shipping services), we have the backing of a FTSE250 organisation.

 

Our premier platform, Sea/, is the world’s first end-to-end digital shipping platform consisting of eight cloud-based applications that connect to create efficiencies and digitise workflows. This is Smarter Shipping. This is Sea/. https://www.youtube.com/watch?v=QyQF6-4kpGw

 

We are based in London at St Katharine Dock’s and have recently opened a new office in Birmingham’s City Centre, which is a result of the growth of our business and is an extension of our tech and development hub to further expand and grow the Sea/ platform. This is a truly exciting time to join us and be part of a leading organisation that is working on industry changing technology solutions and where innovation never stops. Are You Ready?

 

To understand more about us, please visit www.sea.live/about-maritech

 

The Role

 

We are seeking an Application Support Analyst to join our global team and deliver a high-quality user support service for clients using our Sea platform applications.

 

Within this extremely customer-focussed role, you will be responsible for supporting global users spanning a range of shipping markets, ensuring issues are dealt with promptly, escalation processes are followed, and training requirements are met.

 

You will work with the sales, business analyst and development teams and will have plenty of exposure to numerous technologies and applications, the scope of which is continually increasing as we evolve. Whilst this is not a technical role, you will build a knowledge of our systems and their components. 

 

Some experience of the shipping industry and / or application support would be an advantage, however it’s not essential. We are looking for someone who is enthusiastic and driven, can use their initiative, and has the ability to learn quickly and adapt (‘thinking on your feet’ is essential).

 

Responsibilities

 

  • Provide high quality proactive user support for all applications
  • Communicate progress of resolution/status in a timely manner
  • Work closely with the business analyst and technical teams on application issues, product roadmap and new features
  • Work closely with the sales team, assisting account setup and supporting the successful onboarding of new clients
  • Raise application awareness – create promotional material, maintain documentation and conduct training sessions
  • Build and enhance existing relationships within the IT organisation and client user base

 

 

Required Skills & Experience

 

  • Professional with a strong work ethic
  • Strong communicator (both written and verbal)
  • Strong problem solver
  • Committed and strives for excellence
  • Analytical thinking, quality conscious and results driven attitude
  • Team player who is able to collaborate
  • Willing and able to learn new technologies quickly
  • Strong organisational skills and able to prioritise
  • Enjoys working with a diverse group of stakeholders
  • Demonstrable customer service experience
  • Software support experience an advantage but not essential (this is not a technical role)
  • Maritime industry experience a plus