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Agency Operator

Agency Operator

Job ID:  1523
Department:  Agency
Category:  Port / Agency Operations

Invergordon, GB

Employment Type:  Permanent

Company Overview

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.


To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com


Division Overview
Clarksons Port Services provides the highest standards of support with 24/7 attendance to vessel owners, operators and charters at a wide range of strategically located ports in the UK and Egypt.
We provide vessel agency, project logistics, vessel chartering, freight forwarding, warehousing, crew travel and industrial supplies. Service is our watchword.


To learn more about Clarksons Port Services, please visit us at https://www.clarksons.com/services/support/clarksons-port-services/


Role Summary
We are seeking an experienced Agency Operator to carry out agency operations as instructed by management and in accordance with client requirements, company procedures, H&S systems and the CPS Management System.


What you will be doing
• Ensue the smooth and efficient operations to the satisfaction of the customer and to maintain the highest possible standard of agency services on a day-to-day basis.
• Liaise with Principals, Port Authorities, Installations, H.M. Customs & Excise, port services, to visit vessels and board in port and dispatch documentation at Customs.
• Assist the Manager with commercial development and improvement of the division.
• Open ships files, update wallboard and ships register on a regular basis.
• Prepare proforma disbursements for the request of advance funds from Owners/Charterers for vessels port call.
• Maintain job tracker in an accurate and timely manner.
• Participate in the office on-call rota to provide 24/7 cover (as / when required).
• Prepare and collate Statutory / Cargo documentation for dispatch (as necessary).
• Provide cover to other CPS offices as requested by the Manager.
• Undertake all duties in accordance with Company procedures and instructions and in accordance with general Health & Safety specific statutory, regulatory and other standards applicable to this role as noted in the Statutory and Regulatory Requirements Matrix.
• To fulfil any additional / ad hoc duties as required to meet the needs of the business.

What we are looking for

Skills & Experience
• Excellent communicator (both written and verbal skills)
• Professional discipline and organised
• Team player
• Enthusiastic and self-motivated
• Strong attention to detail
• Strong problem-solving skills and able to use initiative
• Trustworthy and demonstrates commitment
• Flexible and proactive approach
• Full / clean Driving License