Company Overview

Gibb Medical & Rescue, based in the UK with offices in the USA and Europe, are leaders in the provision of high-quality pre-hospital and in-hospital care training, clinical governance, medical equipment and offshore medics. Founded in 2005, our mission is to enhance the standards of immediate medical care through comprehensive training programs, cutting-edge resources, and expert-led clinical governance.

At Gibb Medical & Rescue, we are committed to empowering first responders, healthcare professionals, and organisations across various sectors with the skills and knowledge needed to provide effective medical intervention in critical situations.

Our team of highly experienced clinicians and educators is dedicated to delivering evidence-based training tailored to the unique needs of each client. We pride ourselves on our ability to adapt and innovate, ensuring that our training programs and services remain at the forefront of best practice in trauma care. With a focus on quality, reliability, and excellence, Trauma Resus has established itself as a trusted partner for organisations seeking to enhance their emergency preparedness and response capabilities. Our commitment to improving outcomes for individuals in critical situations drives us to continually expand our reach and impact.

Discover more at www.gibbmedicalrescue.com

Role Summary

The General Manager leads the operational backbone of the Medical & Rescue division, ensuring the business has the infrastructure, systems, processes, resources and support functions required to deliver safe, effective and commercially successful services.

The role is accountable for creating operational capacity across the division. Success is demonstrated by building capable managers, removing barriers, improving systems and reducing the need for other leaders to deal with routine operational issues.

What you'll be doing

Leadership and Management

•  Lead and line-manage the Operational Managers responsible for Medical Products and Training Operations.

•  Coach and develop the Operational Managers, building capability, confidence, accountability and succession within each operational area.

•  Create clarity of ownership and decision-making so operational issues are resolved at the appropriate level.

•  Act as the primary problem solver for significant operational barriers, inefficiencies and cross-department challenges.

•  Ensure effective coordination and prioritisation of shared operational resources across Renewables, Emergency Services and corporate functions.

Operational Systems, Digitalisation and Improvement

•  Drive digitalisation and process improvement, reducing administration, paperwork and duplication through improved systems, automation and practical use of AI.

•  Design, implement and continuously improve operational processes, workflows, controls and management information that enable the business to scale without increasing complexity.

•  Champion standardisation across the division, preventing teams from developing unnecessary or inconsistent local processes.

•  Lead operational quality improvement initiatives and ensure lessons learned are translated into practical, measurable improvements.

Group and Stakeholder Interface

•  Act as the primary interface between the division and wider Group support functions, coordinating requirements and resolving issues with:

•  HR and Recruitment

•  IT

•  Legal

•  Finance

•  Facilities

Operational Delivery and Infrastructure

•  Manage the Warrington Warehouse & Hamburg office, ensuring a safe, professional and well-organised working environment.

•  Act as the departmental Health & Safety Lead, responsible for implementing health and safety requirements across office, warehousing, operational support and logistical activities in line with the divisional framework established by the Medical Director.

•  Lead operational planning for logistics, procurement, supply chain, asset management, facilities, administration, systems and infrastructure.

•  Ensure operational capability, systems and resources are prepared to support new services, contracts and commercial opportunities.

•  Provide project management support for strategic initiatives, mobilisations, new systems, operational change programmes and business improvement projects.

Reporting, Capacity and Performance

•  Own departmental operational reporting, dashboards and performance metrics, giving clear visibility of workload, capacity, resource utilisation, performance and operational risks.

•  Use management information to identify bottlenecks, recurring failure points and areas where additional capability or intervention is required.

•  Create capacity for divisional leaders, Senior Clinical Leads and Operational Managers by establishing reliable systems, clear ownership and effective escalation routes.

•  Monitor whether operational issues are being resolved sustainably rather than repeatedly escalated or personally absorbed by senior leaders.

Additional / ad hoc duties may be required to meet the needs of the business.

What we're looking for

We invite applications from candidates who can demonstrate:

•  Leadership, the ability to coach managers, build accountability and create capacity through others.

•  Delivery, excellent project management skills and a track record of taking projects through to completion.

•  Structure, high levels of organisation and the ability to bring clarity to complex situations.

•  Problem solving, strong analytical judgement and a practical approach to removing barriers and inefficiencies.

•  Commercial awareness, an outcome-focused mindset and understanding of how operational capability supports growth and profitability.

•  Stakeholder management, the confidence to operate across operational, commercial and Group support functions.

•  Improvement mindset, a passion for simplification, standardisation, technology, automation and practical use of AI.

•  Resilience, the ability to remain calm under pressure and manage competing priorities.

Other Requirements