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Senior IT Operations Engineer

Senior IT Operations Engineer

Job ID:  2865
Department:  IT Support
Category:  IT Support
Location: 

Singapore, SG

Employment Type:  Permanent
Description: 

Company Overview

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.

 

To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com

 

 

Role Summary
We have a fantastic opportunity for a Sr. IT Operations Engineer to join our team in the APAC region based out of Singapore. The person in this role will work as part of the IT Operations Engineering team will be an expert in core infrastructure technologies including server and desktop engineering, on premise and cloud virtualization, storage and SAAS products, as well as network connectivity. This person will also serve as the final escalation point for the IT Operations team.
You will be a highly skilled technical engineer who is an effective communicator, able to communicate with people at all levels and translate technical language into easily understandable business language with end users and internal departments as well as external parties. Additionally, you will be someone who leads by example and welcomes mentoring colleagues and other teams.

 

The successful candidate will be expected to participate in an on-call rotation for out of hours escalations (the Global Platforms team has staff based in Europe, the US and Asia minimizing weekday out of hours escalation) and an early / late shift rotation. Clarksons has 50 offices globally, and some travel to remote offices may be occasionally required at short notice (subject to COVID 19 restrictions).

 

What you will be doing
• Scheduled checks.
• Service improvements.
• Escalations from other teams.
• Planned and unplanned DR events.
• Capacity management.
• Provide technical knowledge to colleagues and other teams, upskilling.
• Oversee and ensure the optimal performance of systems\desktop estate.
• Design and document processes and procedures to ensure the compute, storage and network cloud environments are operating efficiently and in line with best practices.
• Troubleshoot, remediate, and perform root-cause analysis on systems ranging from compute, storage, Exchange/O365, Active Directory, Windows Servers, and other related technologies.
• Work with Management to identify trends and spot potential problems.
• Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems.
• Additional / ad hoc duties as needed to meet the needs of the business.
 

Leadership Responsibilities:
• Mentor, train, and coach teams locally on service management and technical development.
• Educate IT colleagues on best practise, adoption and utilisation of technology, applications, and services.
• Take the lead in local initiatives for the improvement of the team.
• Support the broader leadership team in achieving global level targets and ensuring companywide updates and passed and explained to all teams.
• Drive best practise approach through the teams across all avenues of work.
• Lead teams in actively encouraging, motivate and support a culture of learning and knowledge sharing.
 

What we are looking for

Experience & Knowledge
• Experienced Lead Engineer.
• Good knowledge of ServiceNow ITSM.
• Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
• Professional manner with a strong work ethic.
• Good problem-solving skills, with a solution focused approach.
• Ability to multitask effectively during busy times and remain calm during stressful situations.
• A team player who can work within a framework of procedure and policies.
• Self-motivated and able to use initiative.
• Flexible and willing to work outside of the core hours if necessary.
• Knowledge and some experience of products within the Microsoft 365 suite.
• Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous.
• Able to learn quickly and work within a fast-paced environment.
• Desire to learn and to undertake on-the-job training and continuous personal development.
 

Skills
Knowledge/experience of the following are required:
• VMWare ESXi & VCentre
• Microsoft Exchange on Prem / EXO Hybrid
• VMWare Horizon
• Multi Factor Auth setup (MS MFA, DUO)
• Azure AD, Office 365 & Intune
• ServiceNow ITSM tool
• CUCM
• PowerShell scripting and automation
• Storage technologies
• Backup tools (ideally Commvault, but training can be provided)
• Windows Server
• Active Directory, clustering, and file servers
• SMTP
• HPe hardware
• Network routing / 802.1x / firewalling
• ITIL Foundation Certification