Company Overview

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more including day-to-day life at Clarksons, visit us at www.clarksons.com

Role Summary

The Operational support team is responsible for supporting and maintaining all corporate IT services, ranging from desktop engineering through on premise and cloud virtualisation, storage and SAAS products, network connectivity as well as providing an escalation point for support.

You will be a highly skilled technical 3rd line engineer who is an effective communicator, able to communicate with people at all levels and translate technical language into easily understandable business language with end users and internal departments as well as external parties.

The successful candidate will be expected to participate in an on-call rota for out of hours escalations (the Global Platforms team has staff based in Europe, the US and Asia minimising weekday out of hours escalation) and an early / late shift rota.  Clarksons has 50 offices globally, and some travel to remote offices may be occasionally required at short notice.

What you’ll be doing

As IT Operations Engineer, you will be responsible for maintaining a subset of live services (network connectivity is maintained by a separate team), including but not limited to:

• Scheduled checks
• Service improvements
• Escalations from other teams
• Planned and unplanned DR events
• Capacity management
• Liaising with third parties and the business to resolve issues.
• Additional / ad hoc duties as required to meet the needs of the business.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building, with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• VMWare ESXi & VCentre
• PowerShell scripting and automation
• Storage technologies
• Backup tools (ideally Commvault, but training can be provided)
• Azure AD, Office 365 & Intune
• Windows Server
• Active Directory, Exchange Server, clustering and file servers
• SMTP
• HPe hardware
• Network routing / 802.1x / firewalling