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Head of Systems

Head of Systems

Job ID:  1608
Department:  Infrastructure
Category:  IT Infrastructure

London, GB

Employment Type:  Permanent

Company Overview

Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.


To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com



Role Summary
We have a fantastic opportunity for a Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will be managing the Systems Delivery team as well as a key point of contact for the IT Operations team.


The Head of System role holds day to day responsibility for the team which provides and manages the following technical services for the business:
• Active Directory
• VMWare ESXi, Horizon & VCentre
• Windows Server
• Windows client engineering
• Intune
• HPe server and storage hardware
• Exchange Server
• Windows clustering
• M365 cloud services
• Backup services
• Service automation
• Monitoring and alerting
• A variety of line of business applications


This role calls for skills in both technical leadership, and people management – guiding the team to deliver solutions which deliver value to the business, scale and are operationally sound.

What you will be doing
• Providing line management for the systems engineering team, covering performance management, goal setting and upskilling.
• Providing an escalation point for engineering and operations teams.
• Working with the business to understand their needs and upcoming projects, how IT fits into them and the right delivery.
• Playing an active role in the global platforms leadership team, setting the standards for how we deliver services to the business.
• Proactively finding design issues with our current services which can be addressed before they become user impacting.
• Challenging and supporting the engineering team with design and implementation, you are their technical mentor.
• Work closely with our information security team to ensure new services do not create additional risk and addressing any identified risks.


What we are looking for

Experience & Knowledge
• Experienced lead engineer / (hands on) architect with experience of leading teams, as well as contributing individually (this role calls for both)
• Customer oriented, with a passion for delivering excellent service and for continuous improvement of services
• Excellent communication skills, able to communicate well over the telephone, chat or face to face
• Professional manner with a strong work ethic
• Working with suppliers to specify the right solutions for our requirements and manage the delivery of those
• Flexible and willing to work outside of the core hours if necessary – the global platforms team is responsible for a large portfolio of business critical services and provides an escalation point 24x7
• Able to adapt to and handle changing situations, one day may be designing integration for a LOB application into our existing estate, the next may be a new acquisition
• Able to learn quickly and work within a fast-paced environment
• Desire to learn and to undertake on-the-job training and continuous personal development

Knowledge/experience of the following:
• VMWare ESXi & VCentre
• PowerShell scripting and automation
• Storage technologies
• Backup tools (ideally Commvault, but training can be provided)
• Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune
• Windows Server / client
• Windows certificate services
• Active Directory (and associated technologies), Exchange Server, clustering and file servers
• HPe hardware
• Network routing / 802.1x / firewalling
• Cisco call manager
• Monitoring and alerting techniques