Company Overview

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more including day-to-day life at Clarksons, visit us at www.clarksons.com

Division Overview

Our dedicated team deliver sea, air and road freight services, providing first-class logistical support with global coverage and round the clock attendance.

Experts in international air-sea-road freight forwarding services that are tailored to business requirements. Coordinated from three key hubs, we provide global coverage 365 days a year.

Discover more at www.clarksons.com/port-services

Role Summary

We are looking for a Freight Forwarder to join our team in Belfast. You will be responsible for arranging freight shipments from beginning to close, including: booking acceptance, arranging with shipping line, processing customs, creating documentation, follow up and invoicing, whilst providing first class customer service throughout. The ideal candidate will have previous freight forwarding experience, with a good understanding of the necessary processes and documentation.

What you’ll be doing

• Arrange, book and monitor cargo shipments with hauliers, airlines, and shipping lines.
• A good understanding of the correct customs procedures.
• Provide exceptional customer service to clients and help them to identify the most appropriate form of transport.
• Liaising with overseas agents to manage consolidation of inbound LCL containers.
• Track shipments and notify clients of any changes of timings of cargo arriving.
• Gather information and provide clients with accurate quotations, pricing and timelines for shipments.
• Process purchase invoices in Boxtop.
• Raise sales invoices including monthly file Invoices from Boxtop.
• Additional / ad hoc duties as required to meet the needs of the business.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building, with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• Minimum 3 years previous freight forwarding experience within a similar environment
• Customer service oriented
• Excellent communication skills, both written and verbal
• Conscientious, with strong attention to detail and accuracy
• High level of integrity and commitment
• Self-starter who is highly organised with good problem-solving ability
• Able to use own initiative and prioritise
• Team player with a willing and flexible approach to work
• Adaptable, able to learn quickly and multi-task
• Able to work well under pressure and meet deadlines
• Positive and enthusiastic, with a can-do attitude
• Good MS Office skills (Outlook, Word, Excel)